FAQs
Everything you need to know before booking your move.
Booking & Pricing
We recommend booking at least 2–4 weeks in advance, but we do accept last-minute moves subject to availability.
Pricing depends on item volume, distance, move time, and extras like packing. No hidden fees.
Yes. We ask for 48 hours notice for changes/cancellations.
Insurance & Safety
Yes. All moves are covered by goods-in-transit insurance up to £50,000.
All team members are vetted and trained in safe handling and customer service.
Removals & Services
Yes. We cover houses, flats and apartments across London and also handle moves elsewhere in the UK.
It may include packing, furniture protection, dismantling, loading, transport, unloading and reassembly of agreed furniture.
Yes. Boxes must be sealed, labelled and safe to lift. Check the insurance conditions for customer packed belongings.
Yes, when the furniture is suitable and the work is listed in the quotation.
Yes. Short term and long term storage are available for home and business belongings.
Yes, subject to item details, access, weight and the agreed moving plan.
Yes. The quotation explains transport, customs, delivery and insurance responsibilities.